Terms of use and conditions


Deposits & Final Payments

Bookings more than 45 days out will be required to pay a deposit of 30% of amount at the time of confirmation with the balance owing payable 45 days prior to travel. Prior to the due date, the balance owing may be paid by one of our payment options.

Bookings made less than 45 days prior to travel
Bookings made within 45 days of travel must be paid in full.

Cancellation Policy

All Bookings cancelled inside 30 days prior to travel are non-refundable.



Single private tours bookings must be paid in full.
Cancellation Policy
Flow Traveling applies the following cancellation fees:
Up to 7 days prior to the tour: no charge
From 7 to 4 days: 30% of the total cost
Less than 4 days: total amount. No reimbursement will be granted

Refunds on unused services
Flow Traveling cannot refund a client for services that he/she has decided not to utilize.
No reimbursement will be granted to any client who is not a t the place of departure at the scheduled time or to clients who lose contact with the guide or do not complete the excursion.

Cancellation by Flow Traveling
We reserve the right to cancel the trip without any penalty in case of circumstances beyond our control. In this case the client will be completely reimbursed only of the sum paid. Flow Traveling is not responsible for additional expenses that may be incurred by a client in relation to a cancelled tour (i.e. flights, hotels etc.).


Bank Transfer

Payments by bank transfer in favor of Flow Traveling must be addressed to the bank account of Rossi’s srls; Via Lorenzo il Magnifico 54, 50129, Firenze Italia; Iban IT60I0303202800010000195611; Swift Code BACRIT22XXX.

Credit Card

Credit card payments in favor of Flow Traveling are collected by Rossi’s srls, Via Lorenzo il Magnifico 54, 50129, Firenze Italia. Rossi’s srls will appear as Flow Traveling on the credit card statement. The domain where to enter and process the payment is owned and operated by Rossi’s srls.

By providing your credit card details and accepting our Terms & Conditions, Flow Traveling is authorized to arrange for funds to be debited from the nominated credit card, in accordance with the terms & conditions.


Payments via PayPal will be charged a 5% management fee for “goods and services payments” method.

No management fees with “friends and family” method.



Travel Insurance
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances or those beyond your control. Also, we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.

The contract is governed by Italian law and in case of dispute that we cannot settle amicably, exclusive jurisdiction is conferred on the Italian court.

Any complaint must be communicated in writing to Flow Traveling within 10 business days after the date of the tour.

Don’t hesitate to contact us for all requirements.